PRIVACY AND CUSTOMER INFORMATION POLICY
At PIWC protecting our customers’ privacy and personal information is a core value. All customer information is kept in-house and is used solely to manage our customers’ orders and accounts and to communicate information to our customers. We request our customers provide email addresses so that we can communicate order and shipping information efficiently and, should the customer elect it, so we can send special interest information, notices of PIWC events and breaking news, and electronic documents such as invoices, credits, quotes and statements.

PRICES & WARRANTIES
Our intent is to merchandise quality goods at fair and competitive pricing. A change in catalog price may occur if supplier rates change significantly. The on-line catalog prices are current and supersede all other lists including those in printed catalogs. Our desire is that you be delighted with the products and service we provide. We will work in good faith to remedy any problems you may have. Manufacturer’s warranties will be honored and if fair and reasonable, we will go beyond that. Feedback on how we may provide better products or service is always welcome and appreciated.

SPECIAL NOTE

Due to crating methods employed on crushers, presses and tanks imported from overseas, we occasionally receive product with superficial scratches and dents. The cost of insuring that no superficial damage occurs is not compatible with offering the most affordable pricing to our customers. These machines may not always be cosmetically perfect but we will ship no equipment whose performance or integrity is knowingly compromised.